BioVault Support

BioVault is a private, on-device vault for your photos, videos, and documents, encrypted and unlocked only by your device's biometrics (or a PIN, on devices without biometric hardware).

Contact

For help, questions, or bug reports, email: info.softsav@gmail.com

We aim to respond within a few business days.

Frequently asked questions

I lost/reset my device — can I recover my files?
No. BioVault has no cloud backup or recovery mechanism by design — the encryption key protecting your files lives only in your device's secure hardware. If the device is lost, factory reset, or has BioVault uninstalled, files encrypted by BioVault cannot be recovered by you or by us.

Does BioVault collect any of my data?
No. There is no account, no analytics, and no server anywhere in BioVault's design. See the Privacy Policy for full details.

How do I move a file to another one of my devices?
Use BioVault's local Wi-Fi transfer feature, which sends a file directly between your own devices on the same network — never through the internet. Both devices must confirm a matching code on-screen before any transfer happens.

Privacy Policy

See the BioVault Privacy Policy.